Product Returns


You can initiate a return for most new and unopened items within 30 days of delivery for a full refund. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery. We inspect all returned items and award a partial refund for opened or used products. If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.

If you initiate a return after 30 days, we may issue a partial refund depending on elapsed time and condition of merchandise.


Defective Product and Returns Due to Our Error

You may return defective items, items damaged at the time of receipt, and incorrect items received without penalty. Your return shipping charges will be waived.

When we receive your return, we inspect the item and provide a replacement or issue a refund. If the product is not defective, return shipping fees will apply and/or a partial refund may be issued.

 

Guidelines for Providing Evidence of a Faulty Item

To provide evidence for incorrect size or measurements of your item, you must: Take a photo of the product with a ruler measuring it.

To provide evidence for wrong color and damaged or wrong product, you must: Take a photo of the relevant product.


Products Returned After 30 days

  • Because products devalue over time, we offer partial refunds for items returned over 30 days after delivery.
  • We may reduce the refund based on the condition of the merchandise.
  • We may also deduct the original and return shipping charges from your refund.
  • If we send you a replacement item, we must receive the original item at our warehouse within 30 days your return initiation. Otherwise, we will charge you full price for the replacement item.

 

Time for Receiving the Refund

For website coupon: you will get it as soon as we receive the returned items.

For monetary refund: The payment method you selected determines the length of time you receive the refund. Following are the expected times for receiving the refund after we have received the returned item:

  • Credit card: 3-8 business days
  • PayPal: 3-5 business days